Patient Services

patient services, in-home healthcare

Acute Care

In-home, on-demand emergency services available 24/7

By definition, acute care is a component of healthcare that treats sudden, urgent episodes of illness or injury that can lead to death or disability without rapid intervention. This often results in a trip to the emergency room or an ambulance ride to the hospital.


But this doesn’t necessarily have to be the case.


With IHA Acute Care program, patients just need to call our physician-backed 24/7 Triage Line.


Once a call is made, we go into action. Through our electronic medical records system (EMR), we can immediately access your medical history and list of medications, which gives us important insight into your health and enables us to diagnose and treat you.


We can then rapidly provide a number of different services in your home including:


  • Physician and Nurse Visits
  • Labs and Blood Work
  • Radiology and Imaging
  • 24-hour Heart Monitoring
  • Respiratory Therapy
  • Pharmacy
  • Medication Home Delivery


If we determine an emergency room visit is needed, our team will arrange for transport to your hospital. We will also communicate with the hospital’s ER team to let them know you’re on the way and provide them with your medical records so your visit is focused and efficient.

patient services, in-home healthcare

Transitional Care

Ensuring discharged patients get the care they need.

Just because you’re being discharged from the hospital or a skilled nursing facility doesn’t necessarily mean you’re fully recovered. That’s why we designed our Transitional Care program – to ensure discharged patients get the ongoing care they need as they continue to recover at home.



  • In-home physician visit within 72 hours of discharge
  • Medication reconciliation and refills, including home delivery
  • Access to our 24/7 Urgent Care Call Center


We’ll also make sure your primary care physician is kept up-to-date about your condition, with full access to your electronic records.

patient services, in-home healthcare

Chronic Care

Peace of mind for people with ongoing conditions

Our Chronic Care Program is designed specifically for Medicare patients who have two or more chronic conditions.


The program is centered around a customized Comprehensive Care Plan that our team will create specifically for you. Working in conjunction with our Mobile Team and Urgent Care Call Center, your Chronic Care Team will actively manage your care needs in conjunction with your Comprehensive Care Plan through monthly visits and follow-up calls to identify and address any changes in your condition early to avoid unnecessary emergency room visits or hospitalizations and to give you peace of mind 24/7.



  • Comprehensive Chronic Care Plan customized for you
  • Monthly at-home visit with your Mobile Medicine Team
  • Monthly check-in call with your Chronic Care Management Team
  • Monthly review of your Comprehensive Chronic Care Plan, medical records, and medications; ensure any labs, imaging, or other orders have been completed and reviewed; order necessary medical equipment; coordinate with you Mobile Medicine Team
  • Urgent Care number you can call 24/7 for immediate help