Patient Services

Acute Care

In-home, on-demand emergency services available 24/7

By definition, acute care is a component of healthcare that treats sudden, urgent episodes of illness or injury that can lead to death or disability without rapid intervention. This often results in a trip to the emergency room or an ambulance ride to the hospital.

But this doesn’t necessarily have to be the case.

With IHA Acute Care program, patients just need to call our physician-backed 24/7 Triage Line.

Once a call is made, we go into action. Through our electronic medical records system (EMR), we can immediately access your medical history and list of medications, which gives us important insight into your health and enables us to diagnose and treat you.

We can then rapidly provide a number of different services in your home including:

Physician and Nurse Visits
Labs and Blood Work
Radiology and Imaging
24-hour Heart Monitoring
Respiratory Therapy
Pharmacy
Medication Home Delivery

If we determine an emergency room visit is needed, our team will arrange for transport to your hospital. We will also communicate with the hospital’s ER team to let them know you’re on the way and provide them with your medical records so your visit is focused and efficient.

Transitional Care

Ensuring discharged patients get the care they need.

Just because you’re being discharged from the hospital or a skilled nursing facility doesn’t necessarily mean you’re fully recovered. That’s why we designed our Transitional Care program – to ensure discharged patients get the ongoing care they need as they continue to recover at home.

Features

In-home physician visit within 72 hours of discharge
Medication reconciliation and refills, including home delivery
Access to our 24/7 Urgent Care Call Center

We’ll also make sure your primary care physician is kept up-to-date about your condition, with full access to your electronic records.

Chronic Care

Peace of mind for people with ongoing conditions

Our Chronic Care Program is designed specifically for Medicare patients who have two or more chronic conditions.

The program is centered around a customized Comprehensive Care Plan that our team will create specifically for you. Working in conjunction with our Mobile Team and Urgent Care Call Center, your Chronic Care Team will actively manage your care needs in conjunction with your Comprehensive Care Plan through monthly visits and follow-up calls to identify and address any changes in your condition early to avoid unnecessary emergency room visits or hospitalizations and to give you peace of mind 24/7.